williston

Nomination of Kelly K

Discussion created by williston on Apr 4, 2015
Latest reply on Apr 6, 2015 by laurac

i would like to nominate Kelly K of the Fairfax Marriott, Fair Oaks.  I stupidly left my noise cancelling headphones in my room at check out.  As soon as I realised, I called the hotel and was told that after contacting  the head of housekeeping that nothing was left in the room.I knew for a fact that I had left them.  I communicated with Kelly after receiving an email from her to thank me for my stay.  I mentioned the "lost" headphones and Kelly found them and returned them within 24 hours.  Wonderful service after I had been told that the rroom had nothing left in it. 

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