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Marriott Packages what is Marriott thinking.

Question asked by 30marine on Mar 22, 2015
Latest reply on Mar 26, 2015 by 30marine

This weekend we discovered that the customer now has to take action to receive benefits from a Marriott Package, The Romance (Couples Getaway) Package.


Our romance offer includes:

• Overnight accommodations
• Champagne and chocolate-covered strawberries
• Breakfast for two at the Fairfield Inn restaurant
$50 credit towards dinner at the King's Wharf Restaurant


There have been some changes in this package:


   Old way; the waiter at the King's Wharf Restaurant would deduct the $50.00 credit from your bill.


   New way: you the customer must go to the front desk to receive their $50.00 credit off their bill.


Do you feel that you the customer should have to go to the front desk to insure that you receive everything that you paid for in a package are received?




This is NOTcustomer Service.