This weekend we discovered that the customer now has to take action to receive benefits from a Marriott Package, The Romance (Couples Getaway) Package.
Our romance offer includes:
• Overnight accommodations
• Champagne and chocolate-covered strawberries
• Breakfast for two at the Fairfield Inn restaurant
• $50 credit towards dinner at the King's Wharf Restaurant
There have been some changes in this package:
Old way; the waiter at the King's Wharf Restaurant would deduct the $50.00 credit from your bill.
New way: you the customer must go to the front desk to receive their $50.00 credit off their bill.
Do you feel that you the customer should have to go to the front desk to insure that you receive everything that you paid for in a package are received?
This is NOTcustomer Service.