ffor asking gold support to call hotel.
This doesn't sound good. I'm more than happy to connect you to our team about your experience with customer support, as this seems to have been a less than stellar one, as well as address any questions or concerns you have.
Shoot me a direct message with your Rewards number and a way to contact you. From there, I'll get you in touch with a member of our team who can provide support to you directly.
Thanks for reaching out.
That is terrible. I am glad joshm is working to reach a resolution for you.
Wow that sucks. Hopefully that hasn't left a bad taste in your mouth for Marriott CS. I usually find them to be very pleasant to work with.
Any chance you can explain what was going on?
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