Exceptional service that went above and beyond my expectiations

Discussion created by britt633 on Mar 13, 2015
Latest reply on Mar 23, 2015 by laurac

I would like to recognize 2 employees at the Courtyard Marriott Berlin Mitte hotel. I have been working with a team of 30+ in Berlin to do a software release for our business. The activities require frequent travel at different times among the team. The hotel has been great a accommodating us with very little advance notice. Above what the hotel has done to ensure our team members have an accommodation when needed, the hotel staff has been courteous, friendly, helpful, and supportive to every member during every trip. I would specifically like to recognize two employees:

Juliana & Nele. These two women always surprise me by what they remember and the effort they put forth to ensure my stay feels like a home away from home. To give you one example, there have been many times where I have had to fly from the US to Berlin and upon arrival go straight to the office. As many international travellers might be aware, it's a hard task to travel over 15 hours with little sleep and go straight into the office to work. Nele & Juliana understood this and did everything they could to make this easier for me. Several times upon arrival, a take away bag with fruits, juice, and some breakfast items was prepared so I could at least have a meal in my rush to the office. I never once had to ask. They remembered from our conversations about my upcoming travel and would make these items on their own accord. This is just one example of the exemplary service these two employees provided to me and my team over a 7 month period of several different stays.


I would like to recognize:

  • Nele
  • Juliana

For their exceptional service and going above and beyond.


They work the front desk at

Courtyard Berlin City Center

Axel Springer Strasse 55 Berlin, Germany 10117