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Question about property manager promising refund

Question asked by 507312734 on Feb 27, 2015
Latest reply on Feb 27, 2015 by joshm

I negotiated with a property manager to return a certain amount of points from a stay where the property experienced multiple issues (broken water pipes, water shut off, etc).


How long should I expect it to take to show up in my account? 


What is the best way to follow up on this and get follow-through?





I do have a customer support file # and I have sent a follow-up email  to customer support referencing the file number.  That was just a couple of days ago.  The stay was just last weekend.  I don't want to keep calling if it's expected to take a certain # of weeks or something.