I have commented before about the difficulty I have had, after a stay, to communicate what I feel is constructive criticism to a property's management.
The new "review system" implemented this year is unacceptable to me.
A Platinum Premiere (Life Plat also) sees things differently than the average guest. The new system republishes your "review" and/or "comments" on TRIP ADVISOR. Quite frankly, there are comments and/or suggestions to management that won't be understood or comprehended by readers on that site.
When I stay at a Marriott I (unconsciously) compare it to similar properties I stay at throughout the year. This comparison creates the basis for my review/comments. (this can be Elite status issues, or unusual comparisons). These comments are between me, other Elite members and Marriott. Not to be shared with a family checking out where to stay on a vacation.
I would also like to take this opportunity to say to the "insider powers that be" I feel it is counterproductive and unfair to Elite members to remove our reviews from this site. We should be allowed to communicate our feeling, whether "pro" or "con", in language that we understand.
Furthermore, the decision to place our comments on TRIP ADVISOR should be voluntary not automatic.
I welcome (and I know there will be) other opinions and comments.