Has anyone had any problems extending the expiration date of this certificate by 2 days? I have several trips planned between now and August and unfortunately, every place we have planned only have categories higher than a 5. We are currently planning a trip to Alaska and will be staying our first night in Fairbanks. There is a category 5 property there, so we looked into arriving on Aug 3rd (when my certificate expires), but the hotel has no availability on that date…the next available date is the 5th.
I called customer service about this and was told that yes, it is possible to get that certificate extended due to it only being 2 days out, but that I would need a reservation first, then call the Rewards number for the extension. I booked the hotel, then called Rewards. I had the unpleasant experience of speaking to a Rep named Ashley, whose voice was EXTREMELY monotone. She told me that she could not help me as it was too far out (meaning August) and that I would need to call back at the end of July, beginning of August before they could let me know. She was unapologetic to the point of sounding rude. As a Platinum member, I do expect better customer service. At least consistent information as well.
Thanks for allowing me to vent!
I'm assuming you're talking about the cert that is good for 6 months and awarded once you've reached a spending threshold on your Chase Rewards card. This past year, I received that cert in early June, right after we returned home from a long vacation. It was due to expire Dec. 10. In early November, I called to ask for a 6-month extension, explaining that because I teach, the cert would expire before the winter holidays, and if it could be extended into May, I could use the cert either during spring break or at the end of the semester. The Marriott Rewards CS agent said, "We'll be happy to extend that for you, as this cert is our 'thank you' for being a loyal Chase customer. But since the extension clock begins on the day the extension is granted, which would be today, why don't you call back in early December, which would get the cert's expiration date into June, giving you a little more flexibility in travel planning." He even gave me his name and CS ID number and said, "When you call back, if you don't get satisfaction right away, ask for me." I called back in December and talked to a different agent who cheerfully extended the date 6 months.
There was never a mention of needing a reservation first, nor a mention of having to call back close to a reservation date. I don't travel as much as many on these boards, but both times I've requested an extension -- the other time being the cert granted on the anniversary date of the credit card -- it's been granted with no hassle whatsoever. Perhaps you should try again; you may get an agent who's more accommodating. Good luck!