Has anyone had any problems extending the expiration date of this certificate by 2 days? I have several trips planned between now and August and unfortunately, every place we have planned only have categories higher than a 5. We are currently planning a trip to Alaska and will be staying our first night in Fairbanks. There is a category 5 property there, so we looked into arriving on Aug 3rd (when my certificate expires), but the hotel has no availability on that date…the next available date is the 5th.
I called customer service about this and was told that yes, it is possible to get that certificate extended due to it only being 2 days out, but that I would need a reservation first, then call the Rewards number for the extension. I booked the hotel, then called Rewards. I had the unpleasant experience of speaking to a Rep named Ashley, whose voice was EXTREMELY monotone. She told me that she could not help me as it was too far out (meaning August) and that I would need to call back at the end of July, beginning of August before they could let me know. She was unapologetic to the point of sounding rude. As a Platinum member, I do expect better customer service. At least consistent information as well.
Thanks for allowing me to vent!