AnsweredAssumed Answered

Need a bit of advice.

Question asked by drgeorge on Feb 16, 2015
Latest reply on Feb 17, 2015 by joshm

I Recently stayed at the Coranado Marriott Resort and Spa in San Diego.  The people in the room next to me had a few cigars going on the patio. Bit much so I complained.  On check out they advised thier system was down and they could not print my bill. I checked out with the app. Bill normally comes within 24 hours.  Never came. Called the hotel and they sent the bill.  It had a $250 charge for smoking in the room.  Called them back. Told them I was the one who complained.  The attendant said they found ashes on the patio.  Probably from the guy next door because I complained.


Anyone know how to fight this.  The hotel seems immovable on this. Marriott Visa won't let me decline the charge.