Can somebody please define what, "enhanced Internet access," is, please? This is an item that is free for Gold and Platinum Elite members and charged for other members. So, what makes it different from regular Internet access? If you cannot define it, you cannot deliver it. If you cannot deliver it, it cannot be charged for or put on a contract line item. If it is on a contract as a deliverable, but cannot be, then the contract is in breach.
Thus, please define it.