nicerinperson

Platinum Benefit Suggestion - cancellation policy

Discussion created by nicerinperson on Jan 31, 2015
Latest reply on Jul 10, 2015 by sapeltier

As a newly minted Lifetime Platinum member my suggestion is to allow Platinum members to have a day of arrival cancellation policy instead of 1 day before arrival.

 

I often need to change directions and the new 1 day before arrival cancellation implemented this year makes it difficult for me to reserve in advance. Platinum members don't cancel without reason and stay a significant number of nights each year. I find the new 1 day before arrival policy to be overly restrictive and this simple benefit would bring back the experience to which I've become accustomed over the past 14 years of membership.

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