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Marriott vs. Ritz-Carlton Rewards

Question asked by ndn on Jan 22, 2015
Latest reply on Jan 26, 2015 by lindseyh

I was wondering whether the two programs are the same in terms of customer service reps. That is, are the customer service and rewards representatives shared from one pool and then just target the service or message based on the customer? Or do the two programs have different employee pools supporting the respective customers?