Do Platinum members have to pay the resort fee even when the room is booked using points?
Hi ramip and Welcome to Marriott Insiders. Unfortunately Resort Fees are not covered by points. During my last stay at the Cosmopolitan in Las Vegas I had booked a room with points but still had to pay the resort fee.
Man, do I detest those resort fees. I wish Marriott would just charge an extra $25 for the room and not nickel and dime us to death with resort fees. The last time I paid one it was for the privilege of receiving a beach chair and umbrella which I didn't use, plus internet access which we are supposed to be getting for free as of January 15 (plus Rewards members get it for free, anyway!).
Im with clebert,
The resort fees are nothing but a $$$ grab. I as well very rarely use the beach chairs, umbrella, towel etc, you name it yet it is assumed I will, besides if you are a "Resort Property" is not that why you booked the hotel in the first place i.e./ beach access etc. and associated amenities...
The RC are the worst offenders for this.
detesting those fees;
I can imagine;
I wouldn't even go to a resort because of those, seems like a cheap rip-off scheme
I guess you aren't going to a resort anytime soon.
Besides making the room rate look low, they take a "free" room and charge for part of it.
Hi @ramip and let me echo vaboywnder's welcome to Insiders.
There are properties that have been reported to waive or reduce resort fees for Platinum members.
I would recommend exploring the great list that skiadcock keeps over at FlyerTalk (MASTER THREAD: Domestic & International Executive Lounges Open/Closed on Weekends - FlyerTalk Forums) regarding lounges, but which also has a few updates on resort fees when reported. One example, albeit it has not been updated since 8/24/2013 is the JW Camelback Inn:
"* Scottsdale / JW Camelback Inn Scottsdale Resort & Spa / Plats gets $10 discount on resort fee ($15 instead of $25); Plat arrival gift 500pts/$10FB coupon; 08/24/13 update"
Thanks for the info! It's good to know that some properties waive/reduce the fees.
The CY Kauai waved the resort fee for me due to my platinum status.
I was just searching for Marriott properties in Puerto Rico. The RC there not only does not participate in MR, but its resort fee is $95 a night! Yikes! Did I mention that the cheapest room was $1068 a night (well, $647 with my bar association discount, but still...)?
I have seen some resort fees at RC's (Grand Cayman for example) that are a daily fee PLUS 10% of your daily rate. That really adds up.
Last January, I used mucho points for a 5 night stay, and was charged like $25 a night "Resort Fee" (maybe more). It sucked to be charged after expecting a free vacation on my points.
Marriott VacationClub resorts do not charge a resort fee and most have free parking. It is difficult to get a MVC reservation using MR points due to the fact that most owners do not convert weeks to MR points..
I agree most do not convert to MR points. The conversion is terrible. I didn't think that mattered regarding award availability for making reservations. I thought they were offered from Marriott inventory. (Very limited though)
Marriott previously got their MVC inventory from unsold weeks or from those who converted their weeks to MR points. Now that MVC has spun off and initiated the selling of Vacation club points, I don't think they have any inventory except from MR point conversions. They may receive a few weeks from owners who rent their weeks through Marriott, but I doubt that many do this because Marriott keeps a large percentage of the proceeds.
Most owners who don't use their weeks now convert them to VC points or rent them on Redweek or another timeshare rental site.
I despise resort fees, but what I absolutely hate is the fact that I need to pay MORE money for benefits I either already get (wifi) or don't want....AND since it's a resort I get no elite benefits. Standard #PayMoreGetLess scenario.
I'm a frequent disney traveler and about 80% of the marriott properties in that area are classified as resorts, and of the full service properties nearby...100% are resorts...if you move a little further out into downtown orlando the resort fees go away, but the hotel prices often skyrocket. I usually end up either at the non-marriott, non-resort status embassy suites (at least you get a good breakfast there ) , or a FFI.
Some hotels will waive or reduce the resort fee for elite members, so it's worth asking, but other hotels will laugh in your face (Cosmo las vegas)
Resort Fees. A perennial problem, disliked by almost all customers, seemingly beloved of resort hotels.
Resort fees are really hated, and every day many guests checking in at resort hotels will protest the fee, for all different reasons. Then on checkout another load of guests will do the same. Reception staff at resorts receive special training on how to deal with these protests.
So why do resorts insist on these unpopular fees that **** off so many of their customers and cause such a headache to their staff? The answer lies in comparison sites.
Although the number of people who book their vacation via price comparison sites is by no means the majority, it certainly is the case that huge numbers of holidaymakers now shortlist based on such searches. More and more people are using price comparison sites to see what is available in the market. They type in their destination and can narrow down via the facilities they want, but that filtering is pretty narrow, pool, yes, outdoor pool, typically not offered as a filter, restaurant, yes, multiple restaurants, not offered as a filter. Kids friendly, yes, but kids pools, play area, water parks, slides, etc, etc, No.
Running a resort is expensive, much more expensive than running your standard hotel with 1 bar, restaurant, small lap-pool and basic gym. The big fancy outdoor pools and huge number of chairs, lifeguards, towel boys, the cost of a seperate kids pool, kids play area, facilities like tennis courts, and the landscaping needed to create the spaciousness one expects from a resort, though not a hotel, all costs, yet because we use price comparison sites to peruse the offerings, if resorts quoted on the full cost their property wouldn't make it onto the first page or 2, and hence wouldn't figure on many potential guests shortlists.
Effectively the current methodogy of researching our next vacation via these sites is flawed, it favours straightforward hotels who can tick all the boxes but there is a gulf in ameneties between say the Autograph Castle Hotel Orlando and the Renaissance resort on I-Drive which means that the cheaper-to-run but absoloutely not-a-resort Autograph figures very high up a price comparison sites list, whilst the resort languishes out of sight. In order to reach the comparison sites "shop window" resorts have to put forward a lower headline price. So, their argument goes, they quote the price of the standard hotel and then you pay the cost of the resort bit when you checkin.
Resorts are at least becoming more honest and up-front about the fees, or at least Marriott is. The daily fee now features prominently on Marriotts booking page and I am sure resorts hope that as more and more travellers become aware that resorts charge a daily fee, so the resistance to it will wane. I guess I have joined those ranks, though I do still look out for these fees and factor them in when considering costs. It's also worth remembering not all resorts charge the fee, I have stayed at the Marriott resort in Egypt (before the troubles) and there was no fee, though it would be true to say that all hotels in the locality were resorts so all were quoting for the same type of on-site facilities. I have also stayed twice onsite at Disney Orlando Resorts, and again there was no resort fee, though I guess here Disney trades on the advantages of onsite meaning it's always on any holidaymakers radar, so it doesn't need to lower sticker prices to figure in a holidaymakers search, and of course adding resort fees to its already more-expensive-than-the-rest pricing would probably be counter-productive.
Anyhow, shrug your shoulders or hate 'em (nobody loves them, not even I think the resorts, they simply see them as a necessity to make the shop-window) I reckon they're here to stay. Or at least for as long as substantial numbers of travellers use price comparison sites to draw up their shortlists.
Good explanation. That makes a lot of sense.
I agree clebert , thanks brightlybob!!
bob no different than the airline industry. keep fares from going up too much by adding whole lot of extra fees. the difference with airlines generally you can avoid by getting on last or not checking bags etc
2 wrongs do not make it right!
I agree with everything you have said, so maybe it's time for the Feds to get involved. Over the past decade they have forced cruise lines to include port fees in the quoted fare and have forced airlines to report the complete fare, including taxes and surcharges to the shopper.
Maybe it's time that they require resorts to include "resort fees" in the total cost as well.
The resort fee IS absolutely included in the total cost while booking a room. It will not appear on the page showing room types (though there will be a notice on the page) but right before you click to actually confirm your reservation (where you would choose a credit card and see the breakdown of all the nightly rates and the total for your stay) the resort fee is included. It is in the "taxes and fees" line, and if you click on "taxes and fees" it will break down the things that make up faxes and fees.
Or you can just avoid the fees by becoming Marriott Destinations Club owners! Ok, you pay them upfront when you buy, but still- it's nice to check out and not have a bill other than your bar tab.
Dumb question, but what exactly is Marriott Destinations Club, and how do you join? And does that mean no resort fees for any Marriott property, including Ritz Carlton?
There is no such thing as a dumb question, clebert!!
Marriott Vacation Club is a timeshare opportunity provided by Marriott. Below is a link for further explanation.
Marriott Vacation Club
The funny thing is that premier members get wifi etc for free and that is the resort fee structure including wifi. I ask for it to be removed and it has worked (through customer service 800# at least).
I am not sure why we have to pay these. Isnt spending 200 nights a year enough. I took my family to Marriott Grand Dunes in Myrtle, had 2 rooms and had to pay 2 resort fees. I get free internet and self parked, so what did I pay for?
Exactly my point. the resort fee is nothing but a tax that goes to the bottom line. IF our services are provided because of our status, I will not pay for it.
Resort fees are a rip off that allow hotels to quote you a rate to sucker you in and then to bump up the rate.
I don't care if they call it a room rate, a parking charge, or a resort fee. I want Marriott to tell me the total charge before I book the room!
So platinum and gold members get free internet. But resort fees typically include internet. There is no discount for the internet portion of the resort fee for platinum and gold members that I have ever been offered. So the rule appears to be that we get free internet unless Marriott decides we should pay for it as part of the resort fee. But that is not what we are promised.
Could someone from Marriott address how Marriott is able to justify a charge to us for "free" internet in light of the program rules?
Any response to this question? I too see the 'double-dip ripoff'.
This question has been unanswered for some time. Maybe someone from Marriott can finally take this up and find out what the party line is on this issue of charging gold and platinum members for internet via resort fees.
We have asked our team to provide clarity around this ezgoing , thanks for following up on this. I or one of the other moderators will let you know when we hear back!
Hey all, deannad and team looked into this and learned that free internet is available for all Gold and Platinum members worldwide when registered as a guest at a hotel. You do have to click on "accept internet charges" when connecting, but they will automatically be removed from your final bill. This benefit is available at the following brands:
Marriott Hotels & Resorts
JW Marriott Hotels
Courtyard (Outside the US & Canada)
Grand Residence Club
Here's a link where you can check out more info around internet:
Hope that clears things up. Let us know if you have any additional questions!
Not the point and not a real response. if Plat and gold get complimentary internet, then why is it part of a resort fee to get internet. This means that at a resort we pay the resort fee to, in part, to have internet access (paying for it at a resort), which is already complimentary for Plat and gold, as per your response above. So please, go back to the drawing board, because paying for something that we obtain complimentary via status is not proper and is in fact dubious.
YYes, I think lindseyh did rather take the low hanging Fruit of general free elite Internet and not the thornier subject in this thread of resort fees where one of the items supposedly included in the fee is internet access, something of course already included in elite benefits. Surely if we already are entitiled to one of the services (ie Internet) offered by the resort fee then the fee should be reduced by that element..?
ALthough hardly welcome, "the dark side" (aka Hiton) deals with this issue by simply stating the free internet benefit is not available at resorts, meaning elites need to pay the resort fee to get it!
BB: I agree, and I don't stay at Hiltons much, so I have no status and cannot comment on how they address it. I just wanted to point out that the response provided by the Marriott rep was not a response but was a cut and paste form the gold & plat benefits and didn't address the question that was being posed.
What amazes me is that this charging of gold and platinums for internet via resort fees that include internet has been going on for a long time now. Marriott management can't be so blind that they don't see the discrepancy between their stated policy of free internet versus the operational impact of resort fees that include free internet on gold and platinum customers.
When resort fees began I was often successful in obtaining an exemption, but that is no longer so. Now it is rare to be exempted from the fee. So I pay for my free internet, Marriott pretends to waive the fee in its written materials, and simply looks the other way when it comes to this business practice.
And that is one more reason that I refer to resort fees as "sleaze fees". I think if more people started using the more accurate term of "sleaze fees" it might make management pay a wee bit more attention to their business practices.
"Sleaze fees" accurately describe these resort fees and I agree with you that Marriott Corporate should seriously look into this business practice not only for their Elite Members but also for the general public who frequent these "resort" properties lest they be compared to the Airlines who have mastered the art of "sleaze fees." They are un-welcomed add-ons (surprise!) and leave a bad taste with the consumers. Appreciate our Marriott Associates on this board carrying the message upward. Thanks for listening.
Could someone from Marriott please answer the question raised about gold and platinum members being charged via resort fees for "free internet"?
The "answer" provided did not address this issue.
We're still waiting to hear back from our team. Sometimes it takes them a little longer than we'd like. But we want to make sure we are giving you the best possible answer. Stay tuned, we will be in touch as soon as we hear from them.
Resort fee...argggg!!! me no likes.
As most, I feel its a cash grab AFTER you book the room. I've had limited success negotiating at the front desk check-in to wave Resort Fees most likely due to being by myself, not on a vacation and explaining that Im not going to need a beach umbrella, the beach towels etc.
What bugs me is the reason your staying at a "Resort" is for all of those perks extra's anyway, so should it not be included in the rate??? As far as the wi-fi inclusions in the resort fee, hog wash, its already included in the Elite status for those qualifying.
yes an it is common in a lot more than resorts. most Las Vegas Marriott's I have been to charge an additional " resort " fee
Happened to me in San Juan. I was there purely on business for two weeks and stayed at the Marriott and La Concha and wound up paying their resort fee, which isn't a fixed amount but a percentage of the daily room charge. How's that for a money grab??
Several days and no response to a serious question. Why management doesn't have a ready response to a long-standing conflict between operational realities and promises for platinum and gold members is beyond me. I think it would be extremely difficult for them to plead that they were not aware of the conflicting promises and realities until last week.
This business of sleaze fees for internet that are charged to gold and platinum members in many cases could be solved simply by having resorts deduct the cost of internet from the mandatory resort fee.
We have been working on this for quite some time, and unfortunately we don't have a solid answer to give you.
It was recommended by someone within Marriott Rewards to let you know that we appreciate your feedback, we understand this is a known area of concern and that Rewards is looking to solidify the best resolution for the customers and hotels alike.
We will continue to check in with our contacts to see if a resolution has been reached. Once we hear from them, we will be sure to let you know.
Not to muddy the waters but.... When I stay at the Marriott Waikiki on business, they waive the resort fee as a Platinum member I get wifi free and the continental buffet breakfast is not something I want. I have been there on pleasure visit with my wife and they have charged me the resort fee.
I guess there is some wiggle room with this fee; at least at this hotel.......
"It was recommended by someone within Marriott Rewards to let you know that we appreciate your feedback, we understand this is a known area of concern and that Rewards is looking to solidify the best resolution for the customers and hotels alike."
Okay, the weeks go by. What is there to work on? Someone simply needs to make a decision. The best resolution for customers is to give customers what they are promised (free internet) and that should be the best resolution for Marriott also.
The whole business of resort fees has to do with marketing schemes that try to mask the true room rates from customers. Why not simply be honest and upfront about the actual room rate?
While this drags on and on, many hotels collect mandatory fees some of which pay for "free internet" and thus openly disregard the promises of the rewards program to gold and platinum members. What does this do for Marriott's corporate image?
Most likely the "non-answer" is in fact THE answer...
read: the policy will not be changed!!
MArriott won't change this unless the law changes. And legislators are too busy elsewhere...
True, but it's not actually a law, it's a policy, although I had one hotel tell me it was the "law of the land" to charge this (Cayman Islands), when I challenged that, they quickly back-tracked and dropped the fee.
This has to be the worst case of consumer gouging I've seen. If you need the extra charges to pay for all the "so called amenities" then just post them in your published rate, then let the consumer decide if they want to stay at your property based on that...if they do, then no argument whatsoever!!!
OH, i know its not a legal requirement to charge fees, I meant that until the law changes to ban this blatant price misrepresentation, it will continue, and the great and good have better things to do like trying fruitlessly to impeach the head of the inland revenue, or scupper Hillary Clintons campaign.... And I'm not even American!
I just stayed in Key West last week and when reviewing my bill on the way home, I noticed a $1.00 charge without explanation. So, I emailed the hotel and they told me it was for the Community Foundation of the Florida Keys and was not an obligatory fee. They said they would adjust it for me, if I liked. I was just a bit annoyed that they would just put it on the bill and say nothing, I assume hoping I wouldn't notice or wouldn't take the time for a $1.00 to question it.
The Marriott sleaze fee (aka resort fee), given its implementation, may not change without legislation that requires hotels to include all mandatory fees in their room rates. But Marriott has an opportunity to brand itself as being honest and straightforward with customers about its room rates by eliminating sleaze fees. The marketing people could make a big deal out of eliminating disguised, hidden, or shadowy fees. Marriott could come off as much more honest, straightforward, trusty, etc., than its competition. But I see no evidence that they will take the high road.
One difference between mandatory resort fees and airline add-on fees is that some airline fees can be avoided (perhaps not easily), and usually customers with a certain status are exempt from fees such as checked luggage. With Marriott's resort fees guests still have to pay even if they don't want specific items said to be included in the package.
I used to stay exclusively at Marriotts, but no more. I switched stays in one city where I have stayed at a so-called resort probably a hundred times to VRBO because I am fed up with sleazy dishonest tactics. Yes, sometimes a front desk will drop the resort fee, but sometimes not. And I don’t want to have to bargain like I’m at a flea market over some item when I’m paying to stay at a “resort”.
The sleaze fee taints Marriott’s reputation, but charging for something that they promise to certain customers for free is even worse. And letting this go on and on without resolution says a lot about Marriott's current management.
ezgoing: I agree with you. The only resort I stay in is using points, at high season, so I use the resort fee as a negotiating point for other things, like better room, free breakfast (I am PE) and have mostly received this in return as part of a civil and one time conversation with the FD manager (who has more authority and discretion than the FD clerks). I have no issue with asking, since if you don't ask, you don't receive. I learned this tactic many years ago from an attorney I worked with. I asked him how he sourced new work, He told me about what he called the casanova principle. In short, if you ask, sometimes you get lucky, sometimes you get your face slapped and sometimes you get turned down. 33% of the time you get lucky, which is a decent batting average in life, as it is in baseball. I am not shy and not confrontational and if my kids are with me, it gives me great pleasure to do this in front of them to teach them life lessons and show them that you need to ask to see if you can get more for your money, that is, value. if I am told now, that too is a lesson.
So, should Marriott ban the separate fee, in my view, yes, it is chintzy and looks like nickel and diming in the context. But then again, if life were fair, I wouldn't be gaining weight or losing my hair.
Absolutely, Marriott should ban the separate fee, in my view also, along with fuel surcharges, and other nickel and dime extortions. They are chintzy! But then again, if life were fair, I wouldn't be gaining weight or losing my hair, and I'd still be able to climb ten flights of stairs at 75.
I want Marriott (and all other businesses with whom I deal, to give me a price, up front, and live with it!
I feel the same way. Is there a way to share this important information with management?
More weeks pass and Marriott platinum and gold members are still being charged for internet in those resorts that have mandatory fees that include "free" internet. What is management dithering about in this matter? It has promised free internet for platinum and gold members. It is not always providing it.
Just checked the Waikiki Marriott website and could find no info about resort fee. Went to online chat where the chat agent had a problem finding the information. The chat agent ultimately said it wasn't on the website but found it in the reservation system. And the fee includes "upgraded internet bandwidth" so we get to pay for the "complimentary enhanced internet access" that platinum rewards members are promised.
What kind of corporate ethics lets this go on and on?
Amen, ezgoing, needs to be done. Just got them waived at the Hilton Head Resort with no problem. I am a Platinum Premier, but not sure if that's what did it, since I had to ask. They need to go!
Is there a list somewhere that lists all of the "resort fee" hotels?
Hi jonsummers. Unfortunately there isn't a list with this information. If you have a specific property in mind, let me know, and I can help provide clarity.
If I had access to Marriott's property DB, It'd be easy to filter for "Resort"
you can find this data on flyertalk. its a web site. go to the hotel loyalty program page and then go to Marriott. It has what they call a "sticky" (like the yellow stickies) near the top of the forum. In the stickies it has each property by sate/country and you can see about lounges, paring, resort fees, Plat/gold bennies, etc.
I really like flytalk and will probably search for it over there.
In Hawaii these have resort and may also have overly high parking fees as well:
Kauai Marriott Resort on Kalapaki Beach
Waikiki Beach Marriott Resort & Spa
Waikoloa Beach Marriott Resort & Spa
Wailea Beach Marriott Resort & Spa
Resort fees along with Parking fees are making the decision of choosing a Marriott hotel easier. In other words, not even looking for the option of a Marriott Hotel. Marriott is becoming like Spirit airlines, who pride themselves on cheap flight prices, but yet they charge you for everything else and make up for the low fares. Marriott is becoming my least option when choosing for Hotel. On my last trip to San Francisco, I stayed at the Westin San Fran because the Marriott would charge me an overrated parking fee and Resort fee.
Which San Francisco Marriott property charges a resort fee?
I Have never been charged a resort fee at airport Marriott. There is a pretty stiff parking fee but I have been dropping the car off and then taking shuttle to hotel and using their shuttle in the morning . One problem if you have too early a flight the shuttle doesn't go 24 hours
so you have to be inconvenienced and adjust normal flow just to avoid dishonest resort/parking fees?
Partially but the car rental lot is so far north of the airport and then you have to take a train it does work out anyway. I think the parking is $20 per night which is crazy for an outdoor parking lot
okay, this thread has been lingering around like a Howler Monkey in Costa Rica (1-1/2 years). I've recently stayed @ Key West Marriott Beachside Hotel and was hit with this $1 fee. Upon contacting the property to inquire what costs me a single bill, the young lady proceeded to tell me it was a donation to the Community Foundation for the Florida Keys (DFFK). Was this disclosed @ time of check-in? No. Was this detailed on the portfolio at the end of my stay? Nope. I didn't get a bill b/c the stay was points redemption.
Any CM(carat) like to pick this up and run with it again, or has this been resolved?
I don't understand what Marriott is thinking when it tells gold and platinum members that we get free internet, yet it lets resorts charge mandatory fees that include "free" internet. If MR members are entitled to free internet then a portion of a mandatory fee attributable to "free" internet should be refunded. This issue was raised here a long time ago and Marriott continues to let this sleazy process to go on and on. Doesn't this promise of free internet that is not kept in all situations seem fodder for action by a state attorney general or a class-action law suit?
Marriott needs to change its promise to something truthful such as "Platinum and gold members receive free internet unless a hotel chooses to require payment for internet." Or alternatively Marriott could actually give the benefit as promised.
Or maybe someone from Marriott can explain why their practice is justified and my interpretation is wrong?
I just paid resort fees of $49.95 a night at Atlantis. It covered wifi (which I already get as a Platinum member), 2 bottles of water per day (I got 1 out of 4 days) and a few other minimal things. I asked about it when I checked out and got a blank stare...
wow - well, it was probably stated in the t&c's before you checked in, and obviously, the money goes straight to the bottom line, so maybe a lot of the staff are just as baffled
I went thru the steps to see where this info was... and it was not in your face..but you did have to read.
I just picked a few random days.
I was like holy cow! these taxes and fees... so I hovered over the arrow, and it told me to read the Terms and Conditions... ok no problem...
Here is the fee bit...
In addition, guests of Atlantis, The Cove Atlantis and The Reef Atlantis (but not Harborside Resort) will be required to pay a resort fee of $49.95 plus a $3.75 VAT charge per room per night, totaling $53.70 per room per night. The resort fee will include the following services:
There is a check box... and you must click it to go on.
Marking "I agree to the Policies and Terms and Conditions of travel."
So yea dansplan is correct, it's right there in the T&Cs.
Oh I was completely aware of the fee when I booked....but when I brought up to them that I didn't receive water and that I was already comped wifi that's when I got the blank stare.
Ah! I understand!
I really HATE the fee. But REALLY REALLY hate the fee when they list all of the things included practically match the plat benefits.
I wrote a lengthy reply to this last night and for some reason, it did not post.
I can understand the general consternation about the resort fees,particularly when they seem to include what are for senior elites benefits accruing to elite level. I can also appreciate Bob's competition on the internet short listing explanation.
What I don't understand is some of the rancor throughout this thread regarding the length of time in getting a response deemed acceptable by some of the readership. This is not a minor decision which can be made by an underling. It would be a major policy change.
Bundling has proven rather effective throughout travel and other verticals. This is not a perfect example, but let's take Delta Airlines and a Diamond elite member who pays to either self-upgrade to First or purchases First outright. Seats ticketed in the front include benefit overlap-- some of the same accruing to a non-elite who buys accrue as a benefit to an elite and are redundant in the seat purchase. Will Delta rebate the portion of the redundancy, like the free bags? No. Does that please me? No, but I would not expect them to isolate that benefit's value and give it back to me when I buy that particular seat. Way too much overhead, and it is not going to happen.
The easiest solution for MI is one no one will really like: make free wireless an exempt benefit at resorts, something Hilton already does, so that when you pay the resort fee, you are, in fact, paying for the wireless which would no longer be a free benefit to you. With all of the planning underway for the SPG M&A activity, while I would wish otherwise, I really doubt this is a front burner item, and frankly, as a revenue cash cow, don't see that MI is really incentivised to make it go away either. Unless there is new legislation, I don't see the fine folks in Bethesda changing resort fees.
I hope to be proved wrong in the future. It's not a hidden fee, so I just add it in to my calculations for trips, like cab fare, food, or whatever else. I have heartburn with it too. But it is, for now, the CODB, and I don't think public floggings of the CMs will change it any sooner nor get a more granular answer that is found more satisfying.
Would private floggings have a minor result? Just sayin...
Insertcoffee comments, "What I don't understand is some of the rancor throughout this thread regarding the length of time in getting a response deemed acceptable by some of the readership. This is not a minor decision which can be made by an underling. It would be a major policy change."
Marriott has made a decision by taking no action to correct this situation once it was brought to Marriott's attention. The decision is to promise guests a benefit and then to charge guests for the benefit via a mandatory fee at some of its properties. Maybe that is why people are annoyed!
Marriott promises the following elite membership benefits to platinum and gold members:
"Complimentary enhanced Internet Access: Where available at participating brands worldwide including: The Ritz-Carlton®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels (limited participation), *Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, and Protea Hotels. Not applicable in meeting rooms. Note: free Internet may be available to all guests at some brands/locations.
Basic and Silver Elite members receive free standard in-room Wi-Fi when they book direct at participating hotels."
So, despite this promised benefit, Marriott permits resorts to charge for internet via the mandatory resort fee.
It is not an inconsequential act for a business to promise a benefit and fail to provide it. And apart from the issue of the legality of such an action, it speaks loads about the moral compass of an organization that permits such a process to continue after the failure to deliver the promised benefit has been brought to light.
ezgoing I'd like to hire you as my editor! Well said!
I can see that this is an issue of great importance to you. I wish for you it is able to be resolved in a manner that brings you closure if not happiness.
For me, it is not as important, so I will pay the money and not become hypertensive over it. I have a certain number of Marriott issues each day that, to me, are gripe worthy, and this does not make my short list. I spend the majority of my nights sleeping in a Marriott, so I always have a laundry list of things requiring my attention or resolution with them. I'm not keen on paying it, but I do; there will doubtless be many other things on the trip where wreckers have the opportunity to taint the stay. Resorts amortise many expenses across the guests. Could this have been done better? Certainly.
I do think, regardless, some of the behaviour on the board was rather juvenile, and does not necessarily benefit the cause at hand, nor does it make the CMs actually want to come here and report what news they have.
Personally, I think the resort fee is a frigging joke since most of us already get amenities already from our status. Opened up for a lawsuit I think.
While it may be true about elites already receiving the benefits, I think the majority of persons who stay at resorts and, separately, RC, couldn't possibly care less. They get out their cards and swipe.
My siblings do not travel for work. They just go where they want to go and pay for it. Zero interest in spending time on points and so on, or only use AmEx and use those points for what 99% of this board and FT would consider shudder worthy redemptions. While frequent travelers are vocal, I think the points redeemers still represent a rather small demographic to overall spend at resorts and RC.
Marriott Destination Fee/Resort Fees....It has been about a year since my last stay but recently stayed at Marriott Napa Valley California! They remodeled all the rooms and even the pool but to my surprise they decided to remove the outdoor hot tub which was nice especially on cool evenings while relaxing at the hotel. I was quite nice to sit in the hot tub and what my kids. While I commend them for upgrading everything but now they have taken something away, along with forcing every hotel guest to use the Spa which only allows guest to visit until 12:30 and then to top it off...No kids allowed unless they are 18yrs, never mind they didn't upgrade their signs in the mens side of the locker room. Old signs are still there that says kids can come in. They haven't even upgraded the Spa that they are forcing everyone to go leave the main hotel and go across the parking lot to Spa. I will write the GM and commend then but point out issues with this new concept and see what they say.
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