Cancelation Policy

Discussion created by ndn on Jan 14, 2015
Latest reply on Jun 28, 2015 by jmanrunner

Can somebody let me know how the cancelation policy works? Here is how it is written:


You may cancel your reservation for no charge until Month day, year (1 day[s] before arrival).



Does this mean that we have THROUGH the day before arrival to cancel? Or does it mean that we have through the day before that? For example, if a reservation is for February 3, do we have through Feb 2 at 11:59 pm to cancel or through Feb 1 at 11:59 pm to cancel? These things are often written incorrectly and lead to a lot of confusion. As the policy is currently written in the reservation, it is through Feb 1 at 11:59 pm. However, the policy change announced at the beginning of the year indicated that it would be the other way (Feb 2 at 11:59 pm).


Please fix these kinds of inconsistencies with programs announcements and how they are written when reservations are made. These issues only show incompetence on the part of the company. Feel free to send me a check and a 1099 for my efforts in solving this issue for you.