I wish to nominate Troy L. for a Spirit to Serve award.
I called to change my current MegaBonus (which ends is a few days). The bonus selected for me was out of reach and Troy spent the time and effort to review my account to find, not just a bonus that would earn points, but the bonus that would earn the most points based on my travel over the bonus period. As such I went from earning no points to earning 20,000 points. Thank you Troy.
This is a fine example of the Spirit to Serve.