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Help!!! Rewards Account Went to Zero With No Rollovers!!

Question asked by bdp1608 on Jan 11, 2015
Latest reply on Jan 15, 2015 by pingreeman

Good evening!

 

Hopefully, someone here can give me a bit of direction as it seems all of my status has been reset at the beginning of this year?

 

As of December 31, 2014 I was one night short of gaining Platinum status.  Now my account tells me I need 49 nights to renew Gold and 74 nights to achieve Platinum status.

 

Is there any way I can back and look at my status as of 12/31/14?  I am not sure exactly how many nights I rolled over from 2013 to 2014, but I do not think it would be in excess of 24.  Therefore, I should be entitled to some rollover nights for this year.

 

Has anyone else experienced this?

 

Thanks for you help and direction.  Also, this is my 3rd year as a Marriott Rewards member and I have never been set back this far in my status.

 

Thanks again.

 

BP

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