AnsweredAssumed Answered

Customer Care Useless-Any help?

Question asked by boatpi on Jan 8, 2015
Latest reply on Jan 9, 2015 by skiadcock

Many Marriott hotels offer a 20% discount if booked 60 days in advance.  This is the case with the Cosmopolitan in Las Vegas.  I went to book 60+ days out and was denied as the Marriott software set the 60 days as 2 months, NOT 60 days.  So I call CC to have this web design flaw corrected.

1. They are unaware of ANY 20% discount, keep going back and forth between a supervisor and agent for 30 minutes.  Really?  In the end they cannot figure it out, though luck.  They appear unwilling to even go to their own Marriott website to confirm by findings.... Really.