It is always easy to find things wrong with hotels, even Marriott. I stay in a lot of Marriott properties throughout the year and sometimes become jaded about the whole organization. Today something happened that renewed my faith in the company and all because of an amazing owner/gm of the Courtyard in Flagstaff, AZ. Snow began falling overnight and by morning there was a very significant accumulation. Had an early appointment and when I walked out of the hotel my heart sank at the major snow glob that had once been my car. Don't own a snow scrapper as I live in a warm climate. A gentlemen was standing outside the door and asked where my car was. I pointed and he began to clean a major amount of snow off my car. This man was the owner/gm of the property and told me he does this whenever it snows for his customers. Totally amazing.