Reaching platinum elite status has me a bit confused. I was sitting at 70 days and stayed at MARRIOTT Streamside in Vail for 5 nights. I assumed that would put me at the required 75 nights for another year of platinum -WRONG! The Vail MARRIOTT Streamside doesn't participate in the rewards program. I was referred to paragraph 11 of the rewards agreement and was told that I should have been aware of that situation. So, I learned that just because I stay at a MARRIOTT I can not assume that the night will count or that I will receive reward points. A Marriott should be a Marriott. Call it something else if it is a special nonparticipating location or at least make the customer aware when the reservation is confirmed.
That brings me to the rewards credit card. It states that for every $3000 spent, one elite night credit is earned. To me spending $15000 should earn 5 elite credits. Again, I must be missing something or there is something special about being at 70 nights because, again, I have not received the credits and did not reach 75 nights for the platinum status. I did spend the required 15K.
SInce this lack of follow through on the part of Marriot, my travels have earned me my next 5 nights credit and I now sit at 75 nights, but in my mind it should be 85. I have contacted Marriott rewards by phone and was told that all was good and would be attended to. I followed up with an email to the person I spoke to - no response. I have attempted to reach someone 3 other times. Again, no response nor follow through. This is NOT the kind of service that a loyal Marriott customer should receive!
what am I missing?