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Problems with point/stay credits at Autograph Hotels

Question asked by natecann on Nov 26, 2014
Latest reply on May 28, 2015 by brightlybob

I'm curious if other people are having the same problems I am with getting credits for points and stays after staying at Autograph properties.


As kind of a change of pace, I recently chose the House of Blues Hotel in Chicago and the Cosmopolitan in Vegas as alternatives to the "normal" Marriott experience. They stays themselves were terrific but in both cases my account activity failed to acknowledge the stays. I did not get credit for nights stayed and did not receive the points.


I sent information through to Marriott Rewards through their missing stay protocol and then followed up by phone a couple of times - never to hear from them again. I'm a lifetime platinum so I thought I might be treated a bit better but such is life, I suppose.


I'm reluctant to stay at Autograph properties in the future unless I can solve this problem so I would appreciate any help the Forum can provide.