I have noticed that my lifetime points hasn't been updated for almost three months, while during that period I have paid stays and credit card spending added to my account.
Just wondering how often does the system update itself
I have noticed that my lifetime points hasn't been updated for almost three months, while during that period I have paid stays and credit card spending added to my account.
Just wondering how often does the system update itself
Sorry I am not really aware of any posts in this forums since I am not really so into Marriott.
I am also SPG Platinum member and usually they update points and status the very next morning. Surprised to see how Marriott has the most out-of-date mobile app and other IT issues.
Lifetime Points - Coming Soon to Your Account!
The above should be a link to the other thread. I think Marriott is just working out some kinks since they just recently added the feature to see the Lifetime Points. Hopefully, it will be corrected soon.
my points seem to get updated with each stay
I spoke with MR customer service a week or so back and they have the correct number of lifetime points for me even though the number on the website hasn't updated for my account since 7/31. Marriott is aware of the issue and we are told they are working on it. Rest assured that even if the number showing up online is wrong (which is true for many of us) that the points are being tracked correctly.
Strange... My points are spot on with the exception of 1 hotel I frequent. The Pompano Marriott usually runs almost 2 weeks behind on posting points. I don't really care, they always hit my account eventually and correctly.
Are you sure your lifetime points (vs the regular total point balance) is being updated? Just checked my account again and while the lifetime number of stays is being updated, my lifetime total points are not being updated and have not been updated since they started showing the lifetime points a few months ago.
Hi taxman193 - this is something we are working to resolve. It should be fixed shortly! Thank you for your patience.
Thanks for responding !
interesting I thought mine have been updated but have two stays this week so will be able to check. Thx for the heads up. I will hit 3m points this year
Hi Insiders - we did some data cleaning up this weekend; your Lifetime Points Balances should be correct now!
Where exactly will I find my lifetime point balance? I do not see it anywhere around the account activity page. Thanks.
Click "2014 nights detail" in your My Account overview page
found it. thanks. kind of an odd to link lifetime with just the current year. why not list it next to lifetime nights.
thanks communitymanagers
not sure why you didn't respond to my question since I directed it to you.
Community Managers arent all they're cracked up to be huh?
are you in the job market?
My apologies nuhusker that I didn't get to your question more quickly! Glad to see kbscubadiver was able to help you out. Let me know if you have any other questions!
Reports on Flyertalk that the Lifetime balances are showing up correctly after the weekend clean up. Thx.
Cheers.
Yes, I've just noticed that too,
As of this evening, my Lifetime Status Nights look correct, but Points are 0.
It appears I have less lifetime points in my account today then I had last week
There is another thread on this topic also. One of the moderators said that Marriott was aware of a technical issue but that was awhile ago and I just posted yesterday asking for an update. Like you, my points have also not been updated since they changed to the system to include the lifetime points. Hopefully someone will give us an update.