I am nominating Sean (sorry, I don't have the last initial - worked the desk the evening of 9/25) at Courtyard Charlotte Lake Norman for a Spirit to Serve award. He was the most open and friendly associate I've run into at a Courtyard. He remembered my name each time I saw him at the desk, and came out from behind the desk to greet me (and everyone) in a much more person-to-person, approachable way. I did have a couple minor special needs come up, and Sean was always at the desk it seemed (does he ever get to go home?), and accommodated them with a smile. Sean made the stay a great experience!