Excellent service at Charlotte Lake Norman

Discussion created by mark2152 on Sep 28, 2014
Latest reply on Sep 29, 2014 by laurac

I am nominating Sean (sorry, I don't have the last initial - worked the desk the evening of 9/25) at Courtyard Charlotte Lake Norman for a Spirit to Serve award.  He was the most open and friendly associate I've run into at a Courtyard.  He remembered my name each time I saw him at the desk, and came out from behind the desk to greet me (and everyone) in a much more person-to-person, approachable way.  I did have a couple minor special needs come up, and Sean was always at the desk it seemed (does he ever get to go home?), and accommodated them with a smile.  Sean made the stay a great experience!