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SHOULD A LIFETIME PLATINUM MEMBER HAVE TO ASK FOR AN UPGRADE

Question asked by misterchk on Sep 18, 2014
Latest reply on Feb 26, 2017 by pey

AS I LIFETIME PLATINUM ELITE MEMBER MY LOYALTY TO THE MARRIOTT BRANDS SHOULD NOT BE QUESTIONED. BUT I FIND MYSELF ON MANY OCCASIONS IN BOTTOM OF THE LINE ROOMS AS WELL AS STAFF FORGETTING TO PROGRAM MY KEY FOR THE LOUNGE!

 

In this era of technology why can't corporate managed hotels be made aware that a reservation is held by a customer that is IMPORTANT TO THE COMPANY and without asking be given the best room available at the time of check in.

 

I ASK, IS THAT DEMANDING TOO MUCH?   SHOULD A HOTEL BE EMBARRASSED TO GIVE A ROOM TO A LIFETIME PLATINUM THAT IS 200 SQUARE FEET WHEN THERE ARE ROOMS AVAILABLE (STANDARD) THAT ARE 300 SQFT?  THIS IS NOT A NIGHTMARE SCENARIO IT HAPPENS TO ME MANY TIMES DURING THE YEAR.

 

I CAN TOLERATE A CAT 6 HOTEL JUMPING TO A CAT 7, I CAN TOLERATE COST OF AIRLINE MILES GOING UP ETC ETC.  BUT THE INSULT IS THE WAY I AM TREATED AT CHECK IN AS TO ROOMS ASSIGNED HAS BECOME A JOKE.

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