Downgraded room on a points stay :(

Discussion created by highbay on Sep 17, 2014
Latest reply on Sep 18, 2014 by californian

I am a Platinum member and reserved a king suite at the Kansas City Residence Inn. I placed this reservation over 3 months ago. When checking in at 4:30 yesterday, the clerk said there was a problem with the hotel being overbooked...people staying beyond their original reservations etc, and that they had to put us in a queen room. REALLY?! I have had to move to a different room in the past if I've extended my stay and that room type was needed. To make matters worse, it was a handicapped room with a shower that drained in front of the toilet. Have any of you ever been downgraded like this?