I had the pleasure of watching Lisa A. perform her duties cheerfully and courteously in the concierge lounge at the Ottawa Marriott recently. She is a wonder! It was a busy week, as all five mornings we were there the place was packed. Lisa glided in and out (at a fast pace) replacing food, clearing tables, and asking if anyone needed anything before she needed to shut the breakfast down. I have to say that she never had a moment's rest but willingly gave her all to us weary travelers. One of the mornings, I noticed her holding a towel to her hand and asked if she was all right. She said she was fine, just a small cut and it was nothing. Apparently it was more than "nothing" but she never let on, and didn't miss a beat. I appreciated her smile, her work ethic, and her friendliness in spite of the hectic atmosphere. I think someone else in her shoes might have been a little crabby because it truly was a zoo in there (not enough space or tables for such a large hotel). Marriott hired the right person because I can attest to the fact that Lisa was the one that worked the hardest to make our stay enjoyable.