skiadcock

Marriott Changes European Breakfast Options - Hotels w/ No Lounge

Discussion created by skiadcock on Jul 30, 2014
Latest reply on Aug 2, 2014 by profchiara

Didn't see a thread on this so thought I'd start one to give other Marriott elites a heads up on a change Marriott made recently to elite T&Cs re: European breakfast options for hotels w/ no lounges (no notice to elites).  To date if Marriott elites stayed at a European property without a lounge they received (traditionally) a full breakfast in the hotel's restaurant.

 

Recently Marriott tweaked the verbiage & added the following (bolding & underlining mine)

 

4. Guaranteed Concierge/Executive/Club Lounge Access* for Platinum and Gold Elite members plus one guest at JW Marriott®, Autograph Collection®, Renaissance® and Marriott® Hotels during normal hours of operations. Continental breakfast is available 7 days a week. For JW Marriott®, Autograph Collection®, Renaissance® and Marriott® Hotels in the U.S. and Canada: any time the Lounge isn’t open, Platinum and Gold Elite members are entitled to a choice of continental breakfast for two in the restaurant or 750 points daily.

In Europe, hotels without a lounge offer a choice of breakfast for two in the restaurant or 750 points daily.

* At JW Marriott®, Autograph Collection®, Renaissance® and Marriott Hotels® (resorts excluded)

 

On Flyertalk there is the first report of a European property switching to the new policy.  The FTer had stayed at the property previously a number of times & always received a full hot breakfast in the hotel's restaurant.  When he checked in recently, the FDC told him he had the option of points or continental breakfast for his Platinum Arrival Gift; obviously the FDC was confused by the new policy as the PAG policy hasn't changed.  But the hotel is switching from offering a full breakfast to offering a cont'l breakfast.

 

It looks like Marriott is trying to align the European breakfast policy to the US/Canada one.  Since a # of European properties have traditionally provided a full breakfast, switching to a cont'l breakfast is a bit of a downgrade.  Granted properties can still offer it, but I wouldn't be surprised if a # of them decide to switch to cont'l.  I'll continue to provide updates in this thread on Flyertalk re: what properties do, as FTers report.

 

http://www.flyertalk.com/forum/13849211-post1.html

 

I was emailing another Lifetime Platinum elite re: the change (she's also top tier at Hyatt & mid or top tier at Starwood), and she replied (again, bolding mine):

 

"Hyatt does it right. No club, then you get breakfast 7 days a week in the hotel restaurant. And it can be very very good. Marriott pushes me away with all its gamesmanship on breakfasts, weekends, resorts. ugh."

 

Cheers.

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