flightlevel270

Above & Beyond at Airport Marriott North DFW!!!

Discussion created by flightlevel270 on Jul 27, 2014
Latest reply on Jul 28, 2014 by communitymanagers

I'm a Marriott Platinum Elite and just spent 24 nights at the Marriott Airport North at DFW. I FEEL COMPELLED to nominate Michael C (front desk) for a Spirit to Serve Award. Michael sets the standard for hotel hospitality!! He went above and beyond by ensuring a colleague of mine was able to get a room at the hotel, even though my friend was unable to book online due to availability. He recognized my loyalty to the Marriott brand in subtle ways, like when I was ordering a coffee at the Starbucks counter and was not charged because he made a discrete call to the lady preparing my drink. Each morning I walked through the lobby I was greeted with a "good morning Mr. M." Michael could also be heard helping other hotel guests in the most enthusiast way...he truly loves assisting guests and making their stay as pleasurable as possible.

 

WELL DONE MICHAEL!!!

 

Ian M. Platinum Elite

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