What has happened to the excellent service at this restaurant? I have dined there several times- on my way home from the city, meeting friends traveling through etc. Had dinner there tonight- 6 guests- mostly empty restaurant- food was excellent as usual- the service was terrible- not bad, terrible- examples:
Food being delivered by a runner who had no idea who ordered what- 4 trips to deliver- each 5 minutes apart to bring everything.
Server did not know what pepper mill was- referred to it a "that squishy thing" - not kidding!
Ignored us throughout the meal- we had to get up twice for service
Ignored the request for extra dessert plates requested while ordering (we were sharing 3) - finally brought them after dessert and commented that we had not waited for her!
Charged for the wrong wine ($10 extra) and we had to go the bar and request a correction- after 10 full minutes had to go back to the bar and ask again for the bill
The bill was $350 with the auto 18% tip and I always leave at least 20% - this is one of the few times I would not have left more than 10%
To top it off- I mentioned it to a Marriott manager who basically said "sorry you were not happy" I am a 300+ GOLD member and expect a more professional response when speaking with a Marriot manager.