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UPGRADE TO SUPERIOR ROOM DENIED WHILE THOSE ROOMS ARE OFFERED FOR BOOKING

Question asked by david_ariel on Jul 21, 2014
Latest reply on Aug 29, 2014 by skiadcock

Just a question regarding UPGRADES.

I'm checking in a property but I'm said that there are not upgrades available.

However, superior rooms (and Junior Suites) are offered for the days of my stay.

In fact for the first day there is no Guest (standard) room available for booking.

Is that posible?

I mean, it's posible for them to refuse to upgrade my room when rooms are available (not already booked)?

 

The property is COURTYARD Santo Domingo (Dominican Republic)

Outcomes