Loyalty Program - Love or Hate?

Discussion created by profchiara on Jul 9, 2014
Latest reply on Jul 17, 2014 by rbmia

I've subscribed to a new travel e-site and it posed this question I've now been asking of Marriott (answered) and Delta (probably soon to be answered) about whether loyalty is warranted.  I want to emphasize I got a great deal from Marriott until things changed, and will be staying at a Marriott in Naples, Italy for revenue and one free in Rome at the end of August for the first time since the Venice airport last January.  But I am still waiting to hear from Richard Anderson and Ken Chenault of Delta and Amex about my recent problems, so this struck home.  The site is a very useful one (or maybe it just validates the opinions one already has.)