Mis-billed meals

Discussion created by john_thai on Jul 4, 2014
Latest reply on May 18, 2015 by ramoneur

Not sure what forum to park this in, so....


How do the hotels verify a room number when people charge a meal? I just checked out of the Pattaya Marriott Royal Garden. When they handed me my bill there was a $12 entry for breakfast. I didn't eat any breakfast. They removed it from my bill without much fuss, but it left me wondering how to prevent that. I was only there 2 days so it stuck out. But if I had been at a property for 2 or 3 weeks and eaten a dozen meals, an extra meal or two thrown in might have missed my scrutiny. This clearly was someone who went in for breakfast and invented a room number (or just transposed digits) to charge the meal.


Do the hotels have standard processes to verify identity and room num