AnsweredAssumed Answered

Platinum Arrival Gift

Question asked by jcampbell on Jun 28, 2014
Latest reply on Jul 7, 2014 by katiec

Curious question as it does not happen to me very often.  I am staying at the Henry Autograph Hotel in Dearborn MI.  It is a nice hotel but they were swamped when I checked in yesterday (Friday).  The woman at the desk was by herself.  She quickly checked me in offered me breakfast vouchers (Platinum Premier) and said thank you.  I thought that it was off she said nothing of the gift.  I went back down the next morning to ask about it and she was there again.  I asked why I was not offered it and she told me she just gave me the points, no apology nothing.  Having been Platinum the last 12 years I can count on one hand how often this happens and usually I am called as soon as I get to my room to apologize and ask what I would like and usually receive both points and a gift.  This woman saw no need.  At this point I am curious what the group would say I do besides just suck it up and chalk it up to poor customer service at the Henry?  Thanks