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Marriott Not Updating My Rewards Account

Question asked by glenterius on Jun 23, 2014
Latest reply on Jun 27, 2014 by iahflyr

Just curious if anyone has encountered this situation.


Marriott stopped updating my Rewards account just before I reached Platinum status.  I have called, emailed, spoken directly with sales personnel at my normal hotel and no one seems to be able to resolve this problem.  Even worse, I don't think they care.  Any ideas?


I've spoken with Hilton and they've offered to bring myself and my team over and match our rewards.  Any feedback is appreciated.  Thanks a lot.