Fustrated with Communication

Discussion created by tiacapo on Jun 11, 2014
Latest reply on Jun 11, 2014 by pluto77

I recently booked a vacation at the St. Kitts Marriott Resort & The Royal Beach Casino for next year.  I decided to use points and pay for an upgrade to an ocean suite.  I was quite shocked when I saw double the points charged to my account.  When I called the hotel the agent said they remembered discussing the additional points deduction with me.  Of course that is exactly what they are going to say but I had all my notes from my disucssion and no where did I have DOUBLE the amount points notated.  The agent was adamant that she discussed this (NOW of course to say herself) and I mentioned that this large amount of points would have been an eye openner to me and I would of had this amount in my notes.  I am not to happy now and clearly not looking forward to this vacation next year now.