Well after 30 + years, here's a first!
When I asked for a one hour extension on check-out, I was told NO!
The excuse at the RI, was people needed to be checked in? However, this was a pathetic excuse. No maid nor anyone came around my room before Noon!
When I expressed my displeasure to the lady at the front desk, and explained my Platinum status, and I only needed one hour, she said "Sorry". I then explained, no problem, you will never have to worry about me asking for this again. Will never go back!
Has anything like this happened to you? Again, I could understand if this was a National Holiday, or some major event, but Brentwood, TN? Sadly, I cancelled out of another property to stay there, my mistake!
Have you had a similar experience?