maybe, this is the wrong place for my issue, but, please, help me.
I booked a room on 29th May to Marriott Aruba with flight. (from 30th. July to 6th August).
On 30th May I got a BLANK cancellation email, without any reasons or any apologize, without any new offer or info about redemption.
I wrote some emails to Marriott Customer Care, but since Friday I don't know, why my honeymoon has been cancelled.
Now I know, Hotel + Flight packages are managed by a third party company: Vacations by Marriott.
I started my reservation on marriott.com, honestly it is not my business if I forwarded to a third party page.
Until now, if a hotel couldn't give the booked room, I always got fast and fair information, and an offer about another room type, or the hotel tried to find a proper room in another hotel.
But now, Marriott doesn't really want to help, I don't know anything, I didn't get any info, I didn't get back my money either.
What can I do in this case?
Thank you in advance,