During an early breakfast at the Renaissance Grand Hotel in St. Louis, John (in the Concierge Lounge) took a few minutes of his day to get to know me. It couldn't have much past 6:15 when he stopped by my table as I was finishing a great breakfast to ask me about my travels. We talked for at least 10-15 minutes as I told him about my history with Marriott Rewards. I shared with him my goal of visiting every county in the United States, a fact he found very interesting. He even took notes. Clearly, John knows that everyone loves talking about themselves and their interests, and by showing that he was interested in me and my interest, he truly made me feel welcome.
As travelers, we interact with hotel staff all the time. Often we don't even notice their names. It's special when you can have more than a professional interaction and have an actual conversation. John deserves to be recognized for his great attitude and for going above and beyond what his job requires. I have no doubt he demonstrates this Spirit to Serve attitude every single day.