Vacations By Marriott :-(

Discussion created by cedricth on Apr 21, 2014
Latest reply on Jul 21, 2015 by 702rugbyref

Hum, I have been very disappointed by the performances of "Vacations By Marriott" even if I am a kind of fan, having Vacations club points and half a million points on MRW ... the date of my trip to Zurich (Switzerland) have been changes and I had to pay an extra €99 for the change I did not asked to the air company ! I almost paid twice the car rental and the hotel if I did not call ... phone which is the only way to contact "Vacations By Marriott" as no e-mail, no web site can connect to it ! you need to call USA time between 8:00 and 17:00 and pay the communication ... I get the second payment for the hotel reimbursed on my credit card but not the car rental yet !! what else: you can not cancel after 24:00 when I use to be able to cancel hotels' stays few days before arrival date and Air companies, Car rental Companies or even Marriott group hotel can help you as it's booked by "Vacations By Marriott".


First time and last time I use it !


any good experience with the service ?