AnsweredAssumed Answered

How Do I Get The Old Rate Back?????

Question asked by tommo781 on Apr 9, 2014
Latest reply on Jun 13, 2014 by tommo781

After taking advice from MRIs etc, I made a booking at West India Quay for December 2014 for 5 nights using points.  I did not have enough points at the time (and won't for a few weeks), but as the hotel was going from 6 to 7, I made the reservation.  Fortunately, I had the foresight to take a printout of the reservation which shows 120,000 points, which was made on 19th March.  I agreed an upgrade price for the room, but this was on 24th March.  I checked with Marriott at the time of booking about the points, saying

 

"I have made the above reservation, stating I will use Reward Points.  I do not at present have quite enough points, but will have long before the arrival date.

 

The hotel is about to go from Cat 6 to 7, so I have booked at the old rate of 120,000 points for 5 nights before the cut off date of 7th April.  Please confirm that my reservation will be honoured at 120,000 points once>I have sufficient points."

 

They replied in an email "Any reward redemptions booked before the category change will be honored at the category they were booked at."

 

I have made no amendments to the booking since.  But today I was reviewing my upcoming bookings and it has been changed to category 7 and 140,000 points!  So what happened to "we will honour all bookings etc"?

 

I have EMailed but have heard nothing.  How can I get this sorted out? merb ansaa communitymanagers

 

Also, I would suggest other MRIs check their advance points bookings as well.

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