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e-certificate use

Question asked by nh_marriott on Mar 28, 2014
Latest reply on Mar 28, 2014 by californian

I have a e-certificate for a free night at a category 1-5 hotel.  I called to make a reservation to use the free night and was told I could not use the certificate on that date.  Is this common?  How can I know what dates are available for use?  Sorry if this has been asked before, I'm new to this program and having this be one of my first experiences has been frustrating.

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