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Marriott promotions- who redeems free night certificates?

Question asked by millikenb on Mar 6, 2014
Latest reply on Mar 6, 2014 by foxglove

While it's nice to offer promotions, how many free night certificates go unredeemed?  You stay your nights, qualify for a free category 1-5 free night, then do you actually use them?  For me, these stays are accumulated on business travel.  Staying at a Courtyard or Springhill is out of convenience.  When I'm on vacation with my family, I'm not staying near an airport.  I want to stay at a full service Marriott or vacation villa.  Guess what?  I can't use my free night certificate for any of these becaue they are category 7 or higher.  There is no process to combine multiple free night certificates for a higher category hotel.  There is a one time exception to convert them into points.  I'm guessing the majority go unused and Marriott is not out anything.  However, they gave us a nice promotion! 


Reward your members by actually giving them a promotion they can use!



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