AnsweredAssumed Answered

Promotions- are they a scam?

Question asked by millikenb on Mar 6, 2014
Latest reply on Mar 6, 2014 by ne_traveling_man

While it's nice to offer promotions, how many free night certificates go unredeemed?  You stay your nights, qualify for a free category 1-5 free night, then do you actually use them?  For me, these stays are accumulated on business travel.  Staying at a Courtyard or Springhill is out of convenience.  When I'm on vacation with my family, I'm not staying near an airport.  I want to stay at a full service Marriott or vacation villa.  Guess what?  I can't use my free night certificate for any of these becaue they are category 7 or higher.  There is no process to combine multiple free night certificates for a higher category hotel.  There is a one time exception to convert them into points.  I'm guessing the majority go unused and Marriott is not out anything.  However, they gave us a nice promotion!


Reward your members by actually giving them a promotion they can use!



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