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Redeeming Certificates for a Higher Category Hotel or for Points

Question asked by papanwa on Feb 22, 2014
Latest reply on Feb 22, 2014 by jamesbond007

Can I use a Category 5 certificate and some points to upgrade to a higher category hotel or can I trade in my Category 5 certificate for points and then use the points to book my stay? I have four Category 5 certificates and would like to use them to stay in Manhattan, NY, but there are no Category 5 hotels in Manhattan. Thanks.