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Email Reminder of Upcoming Reservations

Question asked by iahflyr on Jan 29, 2014
Latest reply on Feb 12, 2014 by iahflyr

Why do some Marriott properties email you a reminder of upcoming reservations 10-14 days ahead and offer you a virtual concierge to reply with special requests while others do not send the reminder?

It would seem all reservations would automatically be sent a reminder from