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Contacting Customer Services Manager for Platinum Premiere

Question asked by williston on Jan 8, 2014
Latest reply on Jan 11, 2014 by nov5th

Can anyone help me here?  I have contacted Marriott customer Services regarding issues about bed preferences.  I was told very curtly that it is not a guarantee but a preference. I pointed out that there is a Marriott guarantee for Platinum members that our bed type will  always be honoured to supervisor and said that I was unhappy with the tone of the reply. The supervisor replied "it was not rude, just to the point". I am still unhappy and am seriously considering Hiltons recent status match offer to me. However, I would like to talk to someone about the supervisors attitude but I cannot get to a manager.  Anyone have any ideas?  I am PP and lifetime Platinum by the way.