Can anyone help me here? I have contacted Marriott customer Services regarding issues about bed preferences. I was told very curtly that it is not a guarantee but a preference. I pointed out that there is a Marriott guarantee for Platinum members that our bed type will always be honoured to supervisor and said that I was unhappy with the tone of the reply. The supervisor replied "it was not rude, just to the point". I am still unhappy and am seriously considering Hiltons recent status match offer to me. However, I would like to talk to someone about the supervisors attitude but I cannot get to a manager. Anyone have any ideas? I am PP and lifetime Platinum by the way.