I was a little surprised to find out yesterday that the hotel cannot scan documents for customers. I was told this was due to "security reasons" and the Finance Director would not allow it. This does not sit comfortably with me as it puts me to extra inconvenience and does not seem compatible with the "spirit to serve". This rather puts a lot of Marriott's rhetoric on innovation and thrilling service into perspective when a couple of documents can't even be scanned or photocopied. I know this may not be part of the standard service but it makes me wonder how truly valued the business customers are who spend week after week at their hotels.
Perhaps I am being too demanding... does anyone have any thoughts?