So today I got an email from Marriott for my birthday which was Friday. I clicked on the link and it is 1 bonus night towards elite status....really? I am life time platinum. What is the point of that? I don't need nights towards elite status. I responded to the email asking the same question. Why not give extra points or a discount or something.
I am increasingly frustrated by the lack of attention to detail by Marriott. From the disappearance of the $1000 gift cheques to the lack of response from the 1000 bonus points for questions submitted and now 1 night credit to someone who doesn't need it. I wonder who is paying attention anymore.
It seems when businesses get too big, they lose sight of the things that were important to their customers in the first place. It feels like Marriott has reached that point.
It is a shame.