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Does Renaissance "try harder"?

Question asked by misterchk on Nov 25, 2013
Latest reply on Jul 2, 2014 by bpelican

The last few years, when travelling to a city where a conveniently located Renaissance property is available I find myself choosing it over an equally convenient full service Marriott.

 

The brings up an interesting question: DO THE RENAISSANCE STAFF OFFER BETTER SERVICE TO PLATINUM MEMBERS?

 

This has been my experience. 

 

The only theory I have is that they consider themselves either the "stepchild" of the organization or (as one desk manager admitted) "we are a little snobby" than our "siblings".

 

Comments would be greatly appreciated.

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