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Mobile Check-in

Question asked by wtbauer on Nov 19, 2013
Latest reply on Jun 18, 2018 by cdugue2001

I have used mobile check-in at 2 hotels that I frequently stay at - one in California and one in DC - in both cases my room was ready when I arrived AND in both cases the room assigned to me was the worst room I have ever had (low floor, no view, no balcony, etc.) I have ever had at each of those hotels.  For now, I will forgo mobile check-in.  Are others having the same experience?