Corp. Customer Service Responses???? Hilton / Sheraton ???

Discussion created by nov5th on Nov 5, 2013
Latest reply on Jan 11, 2014 by barrpat

So What is your worst response from Customer Service?

I stayed in Memphis, Tn for 10 days.  Marriott has a promotion to get up to 2 free days for every second stay

at a hotel.  I've been trying to get this promotion in my account for 2 weeks now.  Responses from Customer Service usually

restates what the promotion is and contact them if you have any questions.

Marriott is getting worse and worse at posting days, stays, promotions, and overall follow up after staying at

their locations.  They're glad to accept your reservation and have you stay with them but they're follow up after

that is getting terrible.  Why do we have to chase them to post our activity?  They're website even has a link to

ask for items to be they accept being incompetent and if you want the rewards, ask for it.  Somethis is very

wrong with this picture and the other hotel chains are looking better and better with each stay.

Sure would like to hear from other so called Marriott customers on this subject.  Personally, I don't feel like a customer.

I feel used.