Hello to All,
Although I had good intentions to write Marriott to say "thank you for hiring Ms. Kolbee F." who work at Springhill Suites at Norfolk Old Dominion, four months ago, I am saying it now . After arriving from a grueling tour in Afghanistan which consisted of working continuously in a hostile environment with no days off, it was great walking into the hotel and greeted by a sincere warm smile, welcoming spirit and professional with great work ethics. Ms. Franklin had no idea that her simple salutations, smiles, and just asking if there was anything I needed, helped my transition to the states that much easier. You see, after arriving back into the states, after traveling several days, I stayed on base for approximately three days and had to relocated due to the lack of space. Being in a pinch I had to find something immediately, I went out as far as Greenbrier but didn't want to make that daily commute
(possibly three weeks). When I found Springhill Suites, made my reservations and stayed the first night.....it was home away from home immediately. During my stay, I ran into some minor hiccups, Murphy law events: room key not working due to lock, couldn't enter the garage several times (system was temperamental). However, whenever I called, Ms. F happened to hear me out, service me with a smile, and solved the issue at hands. Come to think about it, I guess had frequent re-occurrences because she began to greet me by name..too funny, she has the patience of a saint. Staying there was a peace of mind, a large piece of the puzzle that make us appreciate being home in USA. Thank you Ms. F.